The Company draws the Customer’s attention to clause 9 in particular. 

This Agreement, together with our Privacy Policy and Child Protection Policy, tells you information about us and the legal terms and conditions on which we provide the Services to you. Please read this Contract carefully and make sure that you understand it, before ordering the Services. Please note that before using our service you will be asked to agree to this Contract. Please tick the box marked [“I agree to the Terms and Conditions”] when confirming or sign the Contract when confirming your order in person if you agree to be legally bound by these terms and conditions.

By submitting an order to Star Player Ltd of 131 Scotts Road, Southall, UB2 5DQ, Reg Co. No. 13234138, (the  “Company” ) and you (the “Customer” ) consent to the following terms and conditions (the “Conditions” ):

1. Contract 
   1. An Order, submitted in accordance with clause 4 constitute an offer by the Customer to contract with the Company on these Conditions.
   2. The Order shall be deemed accepted upon written confirmation from the Company, at which point a contract is formed on the basis of these Conditions (the “Contract”). Each Order accepted by the Company constitutes a separate Contract under these Conditions.
   3. The Contract shall constitute the entire agreement of the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Company which is not set out in these Conditions.
2. Services 
   1. “Services” may include the provision of Private Lessons, Youth Mentoring, Home visits, sports, physical education, online tuition and/or Mock Exams as agreed with the Company and shall be given by a tutor arranged by the Company (the “Tutor”) to such person as the Customer shall nominate (the “Student”).
   2. A “Private Lesson” shall consist of tuition by a Tutor to the Student. Private Lessons shall be for only one Student, unless otherwise agreed in writing with the Company. Private Lessons agreed for more than one Student shall still be considered Private Lessons for the purposes of these Conditions.
   3. A “Sports session” shall consist of at least one hour’s tuition by the Tutor to the Student and a group of other students.
   4. A “Youth Mentoring session” shall consist of guidance by a Tutor for a Student. Youth mentoring Sessions shall be for only one Student, unless otherwise agreed in writing with the Company.
   5. “Online tuition” means the provision of online tuition
   6. A “Mock Exam” shall consist of a practice exam invigilation by a tutor/tutors for a group of Students. The number of Students in Mock Exams shall not exceed 2 per invigilator.
   7. Subject to written approval by the Company, Private Lessons, Youth mentoring, sports, physical education, online tuition, and Tuition Services shall be held at such premises nominated by the Customer (the “Tuition Premises”). Class Lessons/Mock Exams shall be held at the premises used by the Company (the “Company Premises”) or such other premises as the Company decides, provided it gives notice to the Customer in writing.
   8. By nominating the Tuition Premises to the Company, the Customer confirms that he/she has the legal authority and permission to host the Private Lessons at the Tuition Premises, and that the Tuition Premises are suitable, adequate and safe.
3. Tutors: qualification and background checks 
   1. The Company confirms that the Tutors are sufficiently qualified to provide the Services in the opinion of the Company at its sole discretion.
   2. The Company confirms that before providing the Services each Tutor is subject to a valid enhanced disclosure check undertaken through the Disclosure and Barring Service including a check against the adults’ barred list or the children’s barred list, as appropriate, and a check of two references confirming the Tutor’s suitability to work with children.
   3. The Company shall monitor the level and validity of the checks under clause 3(b) for each Tutor.
4. Orders, Fees and Payment 
   1. The Customer shall purchase the Services in 1 hour or 3 hour long increments as directed by the Company (“Lesson Slots”).
   2. The Customer shall notify or agree with the Company in writing an initial schedule of Lesson Slots he/she would like to order from the Company. This shall constitute the “Order”.
   3. The Company shall confirm the Order and the fees for the Order (the “Fees”), in writing to the Customer.
   4. All Travel charges are inclusive in the rate.
   5. The Customer shall make payment of the Fees in arrears by BACS (Bank transfer) unless otherwise agreed in writing by the Company. The Customer shall confirm the payment schedule with Company in writing before the commencement of Services.
   6. On the first working day after the last calendar day of the month, the customer shall pay for any hourly support that has occurred prior to that day that has not been paid for, including any lessons that have been deemed missed but billable under Clause 5.
   7. For Lessons and Mock Tests, and any other support not billed hourly, agrees to pay within 5 days of receipt of payment request for such services, or 48 hours’ before the services are to take place, whichever is the sooner.
   8. Should the Customer fail to pay the Fees, the Customer shall pay interest on the outstanding amount at a rate of 5% per annum above the base rate at the Bank of England from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount.
5. Cancellation of Services and Refunds 
   1. The Customer shall provide the Company with at least 48 hours’ notice for the cancellation of a Lesson, Youth mentoring, sports, physical education or online tuition.
   2. If the Student is not present at the Tuition Premises for a Lesson and the Customer is not reachable, the Tutor will wait for 20 minutes from the starting time of the lesson. Any time waiting will be deducted from the lesson time. If at the end of 20 minutes, the Student is still not present, the Private Lesson shall be deemed cancelled and clause 5(e) shall apply.
   3. Notice of cancellation of a Lesson, may be given to the Tutor or to the Company by the Customer in writing (including by email).
   4. If the Customer provides 48 hours’ notice or more before the cancellation of a Lesson,
   5. the Customer shall be entitled to rearrange the Lesson or request a refund of the Fees.
   6. In the event that the Customer fails to provide the notice set out in Clause 5(a), the Customer shall forfeit any right to refund or rescheduling and the Fees shall still be due.
   7. Where the length of a missed Session/Lesson was not agreed in advance in writing or via a calendar invitation, the length will be deemed to be 1 hour.
   8. The Customer shall provide at least 4 weeks’ notice for the cancellation of Lessons. 
   9. Save for the Cooling-off period detailed in clause 6(b), in the event of the cancellation of Class Lessons, the following refund conditions shall apply:
      1. if the Customer cancels with 4 weeks’ notice or more, the Company shall issue a refund of 100% of the Fees paid by the Customer;
      2. if the Customer cancels with 3 – 4 weeks’ notice, the Company shall issue a refund of 75% of the Fees paid by the Customer;

• if the Customer cancels with 2-3 weeks’ notice, the Company shall issue a refund of 50% of the Fees paid by the Customer; and

1. if the Customer cancels with less than 2 weeks’ notice, no refund shall be issued to the Customer.

1. In the event that the Tutor arrives late to provide the Services, the Customer shall be entitled to the lost time either as an extension of the relevant lesson beyond its originally scheduled time or as an extension of a future lesson. 
2. In the event that the Tutor fails to arrive to provide the Services, the Customer shall be entitled to reschedule the Services for another date, as agreed by the Company.

6. Under the circumstances set out in 5(j) and 5(k), if the Tutor is unable to reschedule the lost time, the Customer shall be entitled to a refund of the Fees

7. Termination and Cooling-Off Period 
   1. The Customer has a legal right to cancel this Contract during the period set out below in clause 6(b). This means that during the relevant period if the Customer changes their mind or decides for any other reason that they do not want to receive the Services, they can notify the Company of their decision to cancel the Contract and receive a refund.
   2. Except for clause 6(b)(i) and 6(b)(ii), the Customer has 14 days to cancel the Contract commencing from the date upon which the Customer receives written confirmation of their order from the Company in accordance with clause 1(b).
      1. Where the Cancellation relates to a Lesson starting in less than 14 days from registration, the cooling-off period is reduced to 24 hours.
      2. No cooling-off period applies if the Lesson starts within 24 hours of registration.
   3. If the Customer would like to cancel the Contract, the Customer must notify the Company of the decision to cancel in writing. The Company will acknowledge cancellations by email.
   4. If the Customer cancels the Contract within the cooling-off period, the Company will refund any charges that the Customer has paid in advance of receiving any Services. However, if the Customer cancels the Contract and the Company have already started to provide the Services, the Customer will pay the Company any costs reasonably incurred in starting to fulfil the Contract, and this charge will be deducted from any refund that is due to the Customer or, if no refund is due to the Customer, invoiced on receipt of the notice of cancellation by the Company. The Company will tell the Customer what these costs are when the Company acknowledges the notice of cancellation.
   5. Unless terminated earlier under this agreement, the Contract will terminate when the Company has provided all the Services purchased by the Customer and the Customer has paid for these in accordance with these Conditions.
   6. The Company may terminate the Contract on 7 days’ written notice to the Customer and without providing the Customer or the Student with reasons for the termination.
   7. In the event of a termination under clause 6(f), the Customer shall be due a refund of all Fees for Services yet to be provided (less any unpaid fees for lessons or travel). Any Fees owed by the Customer to the Company for Services already provided shall immediately fall due and interest shall accrue in accordance with clause 4(h).
   8. Following the expiry of the cooling off period in 6(b) above, the Customer may terminate the Contract with 14 days’ notice in writing to the Company. Subject to the provisions in clause 5, the Customer shall be due a refund of all Fees for Services yet to be provided.
8. Intellectual Property 
   1. All tuition materials and any other materials used by the Tutor to provide the Services (and any intellectual property rights therein) are the property of or licensed by the Company, and nothing in these Conditions serves to transfer any rights in such materials to the Customer/Student. The tuition materials may not be reproduced, photocopied, reused or made available to others without the written consent of the Company.
9. Data Protection 
   1. The Company shall comply with the GDPR (2018) and other relevant data protection legislation concerning the processing of the personal data of the Customer and the Student.  
   2. The Customer and Student consent to the use of the data by the Company for the purposes of providing the Services such as arranging Tutors, billing and collecting Fees and general contact with the Customer and/or Student from time to time. 
10. Limitation of Liability 
    1. Nothing in these Conditions shall limit or exclude the Company’s liability for death or personal injury, caused by its negligence or the negligence of its Tutors, or fraud or fraudulent misrepresentation.
    2. The Company shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any direct, indirect or consequential loss arising under or in connection with the Contract.
    3. The Company’s total liability to the Customer in respect of all losses under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount of Fees paid by the Customer under that Contract.
    4. The Company makes no guarantee as to the performance of the Student on any exam or work and shall not be responsible for the Student failing to obtain any result on an exam.
11. Complaints/Disputes 
    1. The Customer shall deliver any complaint to the Company in accordance with clause 11(c). Failure to do so will constitute a waiver by the Customer of any legal rights or remedies.
    2. The Company shall use its reasonable endeavours to resolve any complaints raised by the Customer.
12. Miscellaneous 
    1. The Company may amend these Conditions on 28 days’ notice to the Customer. If the Customer does not terminate the Contract in accordance with clause 6 before the expiry of the 28-day notice period, the Customer is deemed to have agreed to be bound by the changes.
    2. The Lesson Slots are non-transferable.
    3. Unless specified otherwise in these Conditions, notice from the Customer to the Company must be given to the Company in writing. “In writing” includes sending by first class post or email to the addresses provided by the Company to the Customer. Notice sent by first class post shall be deemed delivered 3 days after posting. Notice sent by email shall be deemed delivered upon sending (unless an out of office or undelivered message is received, in which case notice is not validly given).
    4. Any Fees paid but not used for the Services expire one year from the date of payment.
    5. If any part of these Conditions is deemed unenforceable, the enforceability of any other part of these Conditions will not be affected.
    6. A person who is not a party to the Contract shall not have any rights to enforce its terms.
    7. These Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
    8. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).